Phone: +45 2210 2040

ComAround

Knowledge Centered Service (KCS) is a clever way to share and reuse your employees' knowledge. ComAround Knowledge ™ is an independent KCS-verified solution that synchronizes, supports, and navigates your organizations digital information, to meet your long-term of relevant and accurate knowlegde. With ComAround Knowledge you get: 

  • Intuitive and documented self-service interface that works.
  • Prepopulated knowledge articles cover 30% to 50% of the customers' knowledge need from day one.
  • Knowledge articles are automatically translated into any language, which reduces publishing time and translation expenses. 
  • Screen Video recorder improves the understanding of knowledge articles, both visually and vocally.
  • The Dashboard comes with live statistics and searchable history, as well as automatic alarms to identify any knowledge gaps. 

Problem-free user experience

  • The ComAround Knowledge™ integration mApp for Cherwell Service Management® enables you to close cases faster by capturing, structuring, and sharing knowledge. 

  • The integration provides a seamless user experience throughout the support workflow 

  • Knowledge articles accessible via Cherwell Service Management.

  • The integration mApp supports all eight KCS principles.

  • Both solutions can be hosted in Microsoft Azure.

Read more about ComAround here.


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