In Ovum’s 2019 Market radar report reveals the IT Service Management tools most capable of delivering a modern, frictionless, and engaging service experience.
The Ovum Market Radar report compares ten of the leading IT Service Management tool vendors and their solutions to understand how they approach the issues of employee enablement and experiences. In this report, the Cherwell IT Service Management solution is named a “Leader” in the Enterprise Service Management field. The reason why Cherwell is named a leader Is because the solution is supporting and improving the employee experiences. It supports the broad range of employee support capabilities that Ovum identified as being important in a IT Service Management solution.
You can read the full report here.