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Cherwell Software 

Cherwell Software is the challenger in the Service Management field

Cherwell started its journey in 2004 in Colorado, USA, with the purpose of helping customers’ achieve their goals faster and more efficiently with their IT Service Management (ITSM) solution. In recent years, Cherwell has undergone a rapid development. For example, in 2018, The Forrester Wave appointed Cherwell as a leader within Enterprise Service Management in the group of ITSM providers. 

The award-winning Cherwell service platform allows you to automate workflows, integrate systems, and improve employee efficiently for departments inside and outside the traditional boundaries of IT. Enterprise Service Management, or also known as Shared Service Management, covers and combines services across your organization, and not just focusing specific on IT. 

At Clever Choice, we work exclusively with Cherwell Software within the field of IT & Enterprise Service Management. We believe that with the Cherwell service management you will optimize your ability to deliver services more efficiently, reduce demand on operations, and manage processes, workflows, and service experiences. 


Simple and transparent license model

With the markets, simplest licensemodel, Cherwell challenges the more traditional and more complex ITSM providers. Cherwell Service Management helps the IT organizations flexibility for rapid configuration and customization. With a unifying shared solution, it creates significant value and lowers administrative burden, hardware expenses, as well as license and maintenance. 

The solution is based solely on the number of concurrent users. This means that you only pay for what you use, and not for the potential use. This makes it easier to predict how much to invest - even if new features are used. Cherwell has focused on creating satisfied customers who receive value for money by means of a fair and transparent way of doing business.


Appreciated and recognized globally

Modern organizations are dependent on technology, data, and processes, and employees need access to information and support to conduct their jobs. Therefore, Cherwell empowers organizations to improve their service experiences and automate workflows, by using data that stretches across contexts and business units. Therefore, more than 1,900 organizations worldwide use Cherwells’ solutions. 


Interesting nominations: 

  • Gartner Research has appointed Cherwell as "Challenger" in Gartner's Magic Quadrant for IT Service Support Management (ITSM) Tools Report (2020).
  • Forrester Research has appointed Cherwell as Leader in Forrester's Wave for Enterprise Service Management solutions (2019-Q4).
  • IDC MarketScape Worldwide IT Service & Incident Management Software has appointed Cherwell as "Leader".

We represent Cherwell in Denmark and have been doing it since 2015. Through a strong partnership, we have built a unique knowledge of Cherwell. In close cooperation with our customers, we have delivered more than 25 service management projects to both public and private organization, with 100 to 45,000 employees. 

Please contact us if you want to hear more about Cherwell and the solutions Cherwell offers. We will be happy to meet for a no-obligation chat, and share our experiences with the solutions from Cherwell. 

Find out more about Cherwell Software here. 

Cherwell Software


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