Hvorfor overvejer I nyt ITSM-værktøj, hvor lang tid løber jeres nuværende kontrakt, hvor mange ITIL-processer har I brug for? – og syv andre overvejelser, når I skal have nyt ITSM-system.
The purpose of a service catalog is to create transparency and a reconciliation of expectations about which services an IT team offers its customers and end users. It can seem difficult to define a service and which parts are included to make a good service catalog. We give you five pieces of advice.