MATRIX 42

Matrix42 is a leading German supplier that today has more than 5,000 customers. Their aim is to make IT simple and secure, and they offer solutions in a number of areas including IT & Enterprise Service Management.

Employees looking at Matrix42 Service Management

Matrix42 Service Management

Matrix42 Service Management is a complete web-based IT Service Management solution that has a modular design, based on Matrix42's low-code platform. 

The solution from Matrix42 gives you the opportunity to digitize and automate your IT and business processes in accordance with ITIL. In this way, structure, an overview is created and you avoid the time-consuming and manual work tasks.

Matrix42 Service Management

Matrix42 Service Management is a complete web-based IT Service Management solution that has a modular design, based on Matrix42's low-code platform. 

The solution from Matrix42 gives you the opportunity to digitize and automate your IT and business processes in accordance with ITIL. In this way, structure, an overview is created and you avoid the time-consuming and manual work tasks.

Matrix42 Service Management dashboard

User-friendly ITSM Solution

Matrix42 IT Service Management helps you to standardize and manage IT processes and services in the organization. 

With Matrix42 IT Service Management, you get a user-friendly solution that can be easily adapted to your needs and wishes, so that you get a uniform interface for all your users.

Thanks to integrated Configuration & Asset Management, you always have an overview of the necessary components in your services. Therefore, you can react quickly in the event of a breakdown or the like. 

Matrix42 Service Management dashboard

User-friendly ITSM Solution

Matrix42 IT Service Management helps you to standardize and manage IT processes and services in the organization. 

With Matrix42 IT Service Management, you get a user-friendly solution that can be easily adapted to your needs and wishes, so that you get a uniform interface for all your users.

Thanks to integrated Configuration & Asset Management, you always have an overview of the necessary components in your services. Therefore, you can react quickly in the event of a breakdown or the like. 

INTERESTED IN A Matrix42 DEMO?

We are experts in IT & Enterprise Service Management, and we help with advice and delivery of selected solutions.

INTERESTED IN A DEMO?

We are experts in IT & Enterprise Service Management and we help with advice and delivery of selected ITSM solutions.

Low-code platform

Matrix42 IT Service Management is ITIL4 verified and meets the standards within the ITIL area. The solution is built on a low-code platform, so it is easy to adapt the solution to your specific needs and wishes.

A low-code solution means that you get started with your project faster, because you can easily adapt processes to your needs - without having to hire extra resources for coding. This frees up time for the more time-consuming tasks, because a specific coded application does not have to be developed.

In Matrix42 IT Service Management, you primarily use the drag-and-drop functionality, which reduces the time and labor traditionally required to code, develop and transform an IT Service Management solution

In other words, you get a tool that is intuitive, user-friendly and can provide a stronger uniform user experience (UUX) for both the agent, the users and the employee.

Matrix42 Service Management dashboard
Matrix42 Service Management dashboard

Low-code platform

Matrix42 IT Service Management is ITIL4 verified and meets the standards within the ITIL area. The solution is built on a low-code platform, so it is easy to adapt the solution to your specific needs and wishes.

A low-code solution means that you get started with your project faster, because you can easily adapt processes to your needs - without having to hire extra resources for coding. This frees up time for the more time-consuming tasks, because a specific coded application does not have to be developed.

In Matrix42 IT Service Management, you primarily use the drag-and-drop functionality, which reduces the time and labor traditionally required to code, develop and transform an IT Service Management solution

In other words, you get a tool that is intuitive, user-friendly and can provide a stronger uniform user experience (UUX) for both the agent, the users and the employee.

Matrix42 Service Portal

Get more freedom

With Matrix42 Service Management, you get an out-of-the-box solution that frees up more time in the IT department. The solution comes with an intuitive self-service module for employees, and it is possible to automate a lot of processes using their knowledge base. 

This improves your internal productivity by minimizing daily manual handling, and increases service quality throughout your organization. 

Matrix42 Service Portal

Get more freedom

With Matrix42 Service Management, you get an out-of-the-box solution that frees up more time in the IT department. The solution comes with an intuitive self-service module for employees, and it is possible to automate a lot of processes using their knowledge base. 

This improves your internal productivity by minimizing daily manual handling, and increases service quality throughout your organization. 

Watch a short demo video of Matrix42

Watch a short demo video of Matrix42

Matrix42 has been named a strong performer

In the latest report from The Forrester Wave™: Enterprise Service
Management, (Q4 2021) Matrix42 is named a strong performer on the basis of their low-code platform and their CMDB/asset management functionality.

The Forrester wave 2021
The Forrester wave 2021

Matrix42 has been named a strong performer

In the latest report from The Forrester Wave™: Enterprise Service
Management, (Q4 2021) Matrix42 is named a strong performer on the basis of their low-code platform and their CMDB/asset management functionality.

10 considerations you can make in connection with choosing a new ITSM solution

Today there is a sea of different ITSM solutions and suppliers, and we know it can be difficult to find the right solution that covers your specific needs.

To help you on your way, we have collected 10 considerations that our experience shows you can take advantage of when choosing a new ITSM solution.

10 considerations you can make in connection with choosing a new ITSM solution

Today there is a sea of different ITSM solutions and suppliers, and we know it can be difficult to find the right solution that covers your specific needs.

To help you on your way, we have collected 10 considerations that our experience shows you can take advantage of when choosing a new ITSM solution.

Let us help you

Book a meeting directly in our calendar. 

We are always ready for a non-binding chat and sparring about your needs and thoughts about IT & Enterprise Service Management. 

Let us help you

Book a meeting directly in our calendar. 

We are always ready for a non-binding chat and sparring about your needs and thoughts about IT & Enterprise Service Management.