Cherwell Service Management
Becomes Ivanti Neurons for ITSM
In 2021, Cherwell was acquired by Ivanti and has now been announced End-of-Life (EOL) from December 2026.
Cherwell will no longer exist as an independent solution, and will transition to Ivanti Neurons for ITSM
The philosophy of Cherwell Service Management with low-code/no-code, a attractive licensing model and strong automation capabilities have been transferred to Ivanti Neurons for ITSM.
Ivanti Neurons for ITSM is a leading solution in IT Service Management (ITSM) and Enterprise Service Management (ESM)
Ivanti Neurons are for those of you who need a configurable platform solution. It is also offered with an attractive licensing model.
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a leading IT & Enterprise Service Management solution recognized by Gartner.
It is a web-based solution with AI that suits the more advanced needs. It is possible to configure much of the ITSM solution yourself, so you can scale and adapt the solution to your specific wishes and business needs.
With Ivanti Neurons for ITSM, it is possible to automate your workflows and eliminate repetitive and manual processes. This frees up valuable time for other time-consuming tasks.
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a leading IT & Enterprise Service Management solution recognized by Gartner.
It is a web-based solution with AI that suits the more advanced needs. It is possible to configure much of the ITSM solution yourself, so you can scale and adapt the solution to your specific wishes and business needs.
With Ivanti Neurons for ITSM, it is possible to automate your workflows and eliminate repetitive and manual processes. This frees up valuable time for other time-consuming tasks.
What is Ivanti Neurons for ITSM?
Ivanti Neurons for ITSM is a leading IT & Enterprise Service Management solution recognized by Gartner.
It is a web-based solution with AI that suits the more advanced needs. It is possible to configure much of the ITSM solution yourself, so you can scale and adapt the solution to your specific wishes and business needs.
With Ivanti Neurons for ITSM, it is possible to automate your workflows and eliminate repetitive and manual processes. This frees up valuable time for other time-consuming tasks.
IT Service Management and Asset Management functions,
You can get Ivanti Neurons for ITSM
Request management
Make it easy for your employees to get the information, devices or applications they have requested.
Quickly diagnose and resolve employee device and application issues.
Change management
Increase accessibility
of services (or reduce breakdowns) by improving risk assessment and coordination of changes in the organization.
Knowledge management
Shorten the average solution time with a knowledge base directly in the solution and deliver reliable solutions
IT challenges.
Event management
Effectively detect, diagnose and resolve
fast unexpected system events.
Configuration management
Ensure that devices, systems and services perform at their best throughout their lifetime.
Reporting and dashboards
Gain instant insight into all aspects of your IT service delivery with reports and dashboards tailored to your needs.
Service level management
Ensure that the quality standards for your services are measured and that service expectations are clear.
Runbook automation
Standardize and automate your routine procedures and tasks.
Asset discovery
Improve efficiency and strengthen security by automating the recognition of both hardware and software on your devices.
Omnichannel support
Provide support to end users using their preferred communication method.
IT asset management
Make it simpler to be more efficient and reduce your business risk by managing and optimizing IT expenses.
IT Service Management and Asset Management functions,
You can get Ivanti Neurons for ITSM
Request management
Make it easy for your employees to get the information, devices or applications they have requested.
Incident management
Quickly diagnose and resolve employee device and application issues.
Change management
Increase accessibility
of services (or reduce breakdowns) by improving risk assessment and coordination of changes in the organization.
Knowledge management
Shorten the average solution time with a knowledge base directly in the solution and deliver reliable solutions
IT challenges.
Event management
Effectively detect, diagnose and resolve
fast unexpected system events.
Configuration management
Ensure that devices, systems and services perform at their best throughout their lifetime.
Reporting and dashboards
Gain instant insight into all aspects of your IT service delivery with reports and dashboards tailored to your needs.
Service level management
Ensure that the quality standards for your services are measured and that service expectations are clear.
Runbook automation
Standardize and automate your routine procedures and tasks.
Asset discovery
Improve efficiency and strengthen security by automating the recognition of both hardware and software on your devices.
Omnichannel support
Provide support to end users using their preferred communication method.
IT asset management
Make it simpler to be more efficient and reduce your business risk by managing and optimizing IT expenses.
IT Service Management and Asset Management functions,
You can get Ivanti Neurons for ITSM
Request management
Make it easy for your employees to get the information, devices or applications they have requested.
Incident management
Quickly diagnose and resolve employee device and application issues.
Change management
Increase accessibility
of services (or reduce breakdowns) by improving risk assessment and coordination of changes in the organization.
Knowledge management
Shorten the average solution time with a knowledge base directly in the solution and deliver reliable solutions
IT challenges.
Event management
Effectively detect, diagnose and resolve
fast unexpected system events.
Configuration management
Ensure that devices, systems and services perform at their best throughout their lifetime.
Reporting and dashboards
Gain instant insight into all aspects of your IT service delivery with reports and dashboards tailored to your needs.
Service level management
Ensure that the quality standards for your services are measured and that service expectations are clear.
Runbook automation
Standardize and automate your routine procedures and tasks.
Asset discovery
Improve efficiency and strengthen security by automating the recognition of both hardware and software on your devices.
Omnichannel support
Provide support to end users using their preferred communication method.
IT asset management
Make it simpler to be more efficient and reduce your business risk by managing and optimizing IT expenses.
Find out more
Ivanti Neurons for ITSM
Proactively resolve up to 80% of cases
With Ivanti Neurons for ITSM, the focus is on deploying "pre-ticket" rather than the more classic "post-ticket".
Don't reduce planned outages
Ivanti can help for a more stable operation and ensure that employees can solve their work tasks.
Help users self-help
Create a better user experience with available service 24/7 and strong options for self-service.
Find out more
Ivanti Neurons for ITSM
Proactively resolve up to 80% of cases
With Ivanti Neurons for ITSM, the focus is on deploying "pre-ticket" rather than the more classic "post-ticket".
Don't reduce planned outages
Ivanti can help for a more stable operation and ensure that employees can solve their work tasks.
Help users self-help
Create a better user experience with available service 24/7 and strong options for self-service.
Find out more
Ivanti Neurons for ITSM
Proactively resolve up to 80% of cases
With Ivanti Neurons for ITSM, the focus is on deploying "pre-ticket" rather than the more classic "post-ticket".
Don't reduce planned outages
Ivanti can help for a more stable operation and ensure that employees can solve their work tasks.
Help users self-help
Create a better user experience with available service 24/7 and strong options for self-service.
Let us help you
Book a meeting directly in our calendar.
We are always ready for a non-binding chat and sparring about your needs and thoughts about IT & Enterprise Service Management.
Peter Lange
Teddy Schou
Let us help you
Book a meeting directly in our calendar.
We are always ready for a non-binding chat and sparring about your needs and thoughts about IT & Enterprise Service Management.
Peter Lange
Teddy Schou
Let us help you
Book a meeting directly in our calendar.
We are always ready for a non-binding chat and sparring about your needs and thoughts about IT & Enterprise Service Management.
