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Cherwell Service Management
Becomes Ivanti Neurons for ITSM

In 2021, Cherwell was acquired by Ivanti and has now been announced End-of-Life (EOL) from December 2026.

The philosophy of Cherwell Service Management with low-code/no-code, a attractive licensing model and strong automation capabilities have been transferred to Ivanti Neurons for ITSM.

Ivanti Neurons for ITSM is a leading solution in IT Service Management (ITSM) and Enterprise Service Management (ESM)

Ivanti Neurons are for those of you who need a configurable platform solution. It is also offered with an attractive licensing model.

Cherwell Service Management becomes Ivanti Neurons for ITSM
Ivanti Neurons for ITSM is a web-based solution with AI
Ivanti Neurons for ITSM is a leading IT & Enterprise Service Management solution recognized by Gartner (Gartner Magic Quadrant '22).

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM is a leading IT & Enterprise Service Management solution recognized by Gartner.

It is a web-based solution with AI that suits the more advanced needs. It is possible to configure much of the ITSM solution yourself, so you can scale and adapt the solution to your specific wishes and business needs.

With Ivanti Neurons for ITSM, it is possible to automate your workflows and eliminate repetitive and manual processes. This frees up valuable time for other time-consuming tasks.

Ivanti Neurons for ITSM is a web-based solution with AI
Ivanti Neurons for ITSM is a leading IT & Enterprise Service Management solution recognized by Gartner (Gartner Magic Quadrant '22).

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM is a leading IT & Enterprise Service Management solution recognized by Gartner.

It is a web-based solution with AI that suits the more advanced needs. It is possible to configure much of the ITSM solution yourself, so you can scale and adapt the solution to your specific wishes and business needs.

With Ivanti Neurons for ITSM, it is possible to automate your workflows and eliminate repetitive and manual processes. This frees up valuable time for other time-consuming tasks.

What is Ivanti Neurons for ITSM?

Ivanti Neurons for ITSM is a leading IT & Enterprise Service Management solution recognized by Gartner.

It is a web-based solution with AI that suits the more advanced needs. It is possible to configure much of the ITSM solution yourself, so you can scale and adapt the solution to your specific wishes and business needs.

With Ivanti Neurons for ITSM, it is possible to automate your workflows and eliminate repetitive and manual processes. This frees up valuable time for other time-consuming tasks.

Ivanti Neurons for ITSM is a web-based solution with AI
Ivanti Neurons for ITSM is a leading IT & Enterprise Service Management solution recognized by Gartner (Gartner Magic Quadrant '22).

IT Service Management and Asset Management functions,
You can get Ivanti Neurons for ITSM

Request management

Make it easy for your employees to get the information, devices or applications they have requested.

Quickly diagnose and resolve employee device and application issues.

Change management

Increase accessibility
of services (or reduce breakdowns) by improving risk assessment and coordination of changes in the organization.

Knowledge management

Shorten the average solution time with a knowledge base directly in the solution and deliver reliable solutions
IT challenges.

Event management

Effectively detect, diagnose and resolve
fast unexpected system events.

Configuration management

Ensure that devices, systems and services perform at their best throughout their lifetime.

Reporting and dashboards

Gain instant insight into all aspects of your IT service delivery with reports and dashboards tailored to your needs.

Service level management

Ensure that the quality standards for your services are measured and that service expectations are clear.

Runbook automation

Standardize and automate your routine procedures and tasks.

Asset discovery

Improve efficiency and strengthen security by automating the recognition of both hardware and software on your devices.

Omnichannel support

Provide support to end users using their preferred communication method.

IT asset management

Make it simpler to be more efficient and reduce your business risk by managing and optimizing IT expenses.

IT Service Management and Asset Management functions,
You can get Ivanti Neurons for ITSM

Request management

Make it easy for your employees to get the information, devices or applications they have requested.

Incident management

Quickly diagnose and resolve employee device and application issues.

Change management

Increase accessibility
of services (or reduce breakdowns) by improving risk assessment and coordination of changes in the organization.

Knowledge management

Shorten the average solution time with a knowledge base directly in the solution and deliver reliable solutions
IT challenges.

Event management

Effectively detect, diagnose and resolve
fast unexpected system events.

Configuration management

Ensure that devices, systems and services perform at their best throughout their lifetime.

Reporting and dashboards

Gain instant insight into all aspects of your IT service delivery with reports and dashboards tailored to your needs.

Service level management

Ensure that the quality standards for your services are measured and that service expectations are clear.

Runbook automation

Standardize and automate your routine procedures and tasks.

Asset discovery

Improve efficiency and strengthen security by automating the recognition of both hardware and software on your devices.

Omnichannel support

Provide support to end users using their preferred communication method.

IT asset management

Make it simpler to be more efficient and reduce your business risk by managing and optimizing IT expenses.

IT Service Management and Asset Management functions,

You can get Ivanti Neurons for ITSM

Request management

Make it easy for your employees to get the information, devices or applications they have requested.

Incident management

Quickly diagnose and resolve employee device and application issues.

Change management

Increase accessibility
of services (or reduce breakdowns) by improving risk assessment and coordination of changes in the organization.

Knowledge management

Shorten the average solution time with a knowledge base directly in the solution and deliver reliable solutions
IT challenges.

Event management

Effectively detect, diagnose and resolve
fast unexpected system events.

Configuration management

Ensure that devices, systems and services perform at their best throughout their lifetime.

Reporting and dashboards

Gain instant insight into all aspects of your IT service delivery with reports and dashboards tailored to your needs.

Service level management

Ensure that the quality standards for your services are measured and that service expectations are clear.

Runbook automation

Standardize and automate your routine procedures and tasks.

Asset discovery

Improve efficiency and strengthen security by automating the recognition of both hardware and software on your devices.

Omnichannel support

Provide support to end users using their preferred communication method.

IT asset management

Make it simpler to be more efficient and reduce your business risk by managing and optimizing IT expenses.

Find out more
Ivanti Neurons for ITSM

Proactively resolve up to 80% of cases

With Ivanti Neurons for ITSM, the focus is on deploying "pre-ticket" rather than the more classic "post-ticket".

Don't reduce planned outages

Ivanti can help for a more stable operation and ensure that employees can solve their work tasks.

Help users self-help

Create a better user experience with available service 24/7 and strong options for self-service.

Put tubro on your ITSM with Ivanti Neurons for ITSM

Find out more
Ivanti Neurons for ITSM

Proactively resolve up to 80% of cases

With Ivanti Neurons for ITSM, the focus is on deploying "pre-ticket" rather than the more classic "post-ticket".

Don't reduce planned outages

Ivanti can help for a more stable operation and ensure that employees can solve their work tasks.

Help users self-help

Create a better user experience with available service 24/7 and strong options for self-service.

Put tubro on your ITSM with Ivanti Neurons for ITSM

Find out more
Ivanti Neurons for ITSM

Proactively resolve up to 80% of cases

With Ivanti Neurons for ITSM, the focus is on deploying "pre-ticket" rather than the more classic "post-ticket".

Don't reduce planned outages

Ivanti can help for a more stable operation and ensure that employees can solve their work tasks.

Help users self-help

Create a better user experience with available service 24/7 and strong options for self-service.

Put tubro on your ITSM with Ivanti Neurons for ITSM

Let us help you

Book a meeting directly in our calendar. 

We are always ready for a non-binding chat and sparring about your needs and thoughts about IT & Enterprise Service Management. 

Let us help you

Book a meeting directly in our calendar. 

We are always ready for a non-binding chat and sparring about your needs and thoughts about IT & Enterprise Service Management. 

Let us help you

Book a meeting directly in our calendar. 

We are always ready for a non-binding chat and sparring about your needs and thoughts about IT & Enterprise Service Management.