WHAT IS ITSM?
ITSM is the abbreviation for IT Service Management and covers the systems and processes (ITIL) an organization uses to deliver effective IT services. The benefit is a more efficient everyday life and problem solving for the benefit of users and customers.
Get structure for your IT processes with ITSM
Employees in the support department help both colleagues and customers with IT tasks on a daily basis. Monitoring, handling and answering many incoming cases, without having the right structure, can be a difficult task. That's why Clever Choice offers ITSM solutions that aim to create structure, form an overview and support the work of an IT department.
An IT Service Management system aims to support the operation and delivery of IT processes and services in the organisation. With an IT Service Management solution, you can create value for the entire organization, your customers and employees. By using automation of the manual and repetitive IT processes, you ensure that a synergy and uniformity is created every time an IT problem arises and needs to be solved.
We offer user-friendly and configurable solutions that can be adapted specifically to your business needs. A good ITSM solution can thus be scaled to the organisation's changing needs and requirements in step with increased maturity.
Create value throughout the company with ESM
You can benefit from your ITSM system in departments other than the IT department, such as HR, Finance, Facilities and Security, etc. also called Enterprise Service Management (ESM).
Today, IT is to a greater extent an integral part of most organisations. This is based on the desire to streamline, automate and digitize processes and tasks throughout the organization. The concept of Enterprise Service Management has arisen in connection with other departments that have similar tasks that should be prioritized, categorized and structured. Therefore, good experiences from the IT departments' increased degree of digitization can be used in other departments.
Enterprise Service Management, or Shared Service Center, covers bringing together the various services across the organization. A well-functioning ESM system enables you to automate workflows, integrate systems and improve employee productivity in the departments.
Get our guide: How to choose the right ITSM solution
At Clever Choice, we know how difficult it is to choose the right ITSM solution
That is why we have prepared a guide for you who would like inspiration, knowledge and good advice for your journey with IT Service Management
Our ITSM solutions
We have worked with ITSM since 2014, and our ambition is to find the right solution that can fulfill your needs, wishes and requirements. We collaborate with several selected and leading IT & Enterprise Service Management suppliers on the market, and our solutions match the various needs of the market, from the simple help desk to the advanced solution.
Get inspiration for your work with IT & Enterprise Service Management
One of the biggest challenges when choosing a new ITSM solution is that the market is not transparent, and it is indeed very difficult to compare the different solutions offered on the market. In this blog post, we have collected 4 steps that we believe is necessary to review and consider in your process towards finding the right ITSM solution that covers your needs and wishes. You will, among other things, find out what differentiates solutions at different levels and what advantages you get from the different choices.
ITIL is an abbreviation for IT Infrastructure Library, which is defined as best practice within Service Management. ITIL is defined as a framework for organizations to achieve quality, service and operation. It is a methodological framework that gives you a framework to create ideas, assess the value of services and to achieve specific objectives for the business. ITIL is therefore not defined rules within IT Service Management, but rather ITIL can create an understanding of which processes the organization should select and implement for their specific business needs.
Today, IT has become a bigger part of most organizations because several departments basically work with different services in the same way as the IT department. The desire to digitize processes and tasks throughout the organization is called Enterprise Service Management. An HR Service Management solution is therefore tasked with taking the best from the IT world and using it in the HR department to ensure simple and effective task resolution.
We have therefore collected 6 advantages of choosing and implementing an HR Service Management solution.
Automate repetitive IT tasks with IT Service Management IT Service Management is a recognized discipline and with many ITIL processes to support work processes in IT or work processes
Regardless of whether you are choosing an IT Service Management system for the first time or it is the third time you are faced with a consideration of replacing your current system, it can seem unmanageable and difficult to form an overview. Today there is a sea of different ITSM solutions and suppliers, and we know it can be difficult to find the right solution that covers your specific needs. The right choice is a solution that you can use and grow with for many years to come, and which provides benefits in both the short and long term.
To help you on your way, we have collected 10 considerations that our experience shows that you can take advantage of in your choice of a new ITSM solution.