What is ITSM?

ITSM is the abbreviation for IT Service Management and covers the systems and processes (ITIL) an organization uses to deliver effective IT services. The benefit is a more efficient everyday life and problem solving for the benefit of users and customers.

Get structure for your IT processes with ITSM

Employees in the support department help both colleagues and customers with IT tasks on a daily basis. Monitoring, handling and answering many incoming cases, without having the right structure, can be a difficult task. That's why Clever Choice offers ITSM solutions that aim to create structure, form an overview and support the work of an IT department.

An IT Service Management system aims to support the operation and delivery of IT processes and services in the organisation. With an IT Service Management solution, you can create value for the entire organization, your customers and employees. By using automation of the manual and repetitive IT processes, you ensure that a synergy and uniformity is created every time an IT problem arises and needs to be solved.

We offer user-friendly and configurable solutions that can be adapted specifically to your business needs. A good ITSM solution can thus be scaled to the organisation's changing needs and requirements in step with increased maturity.

Create value throughout the company with ESM

You can benefit from your ITSM system in departments other than the IT department, such as HR, Finance, Facilities and Security, etc. also called Enterprise Service Management (ESM).

Today, IT is to a greater extent an integral part of most organisations. This is based on the desire to streamline, automate and digitize processes and tasks throughout the organization. The concept of Enterprise Service Management has arisen in connection with other departments that have similar tasks that should be prioritized, categorized and structured. Therefore, good experiences from the IT departments' increased degree of digitization can be used in other departments.

Enterprise Service Management, or Shared Service Center, covers bringing together the various services across the organization. A well-functioning ESM system enables you to automate workflows, integrate systems and improve employee productivity in the departments.

Get our guide: How to choose the right ITSM solution

At Clever Choice, we know how difficult it is to choose the right ITSM solution

That is why we have prepared a guide for you who would like inspiration, knowledge and good advice for your journey with IT Service Management

Our ITSM solutions

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1 February 2023

Let us help you

We are experts in IT & Enterprise Service Management, and we meet our customers at eye level. We believe in a good relationship, where an open dialogue is the way forward to a successful collaboration.

Our focus is on top-shelf solutions, which we know have a good balance between diet and value.