Matrix42 DDM solution

Matrix42, a leading global leader in Enterprise Service Management, Digital Work Space and Secure Endpoint Management, can be integrated with ours IT Service Management solutions.

As the number of IT units increases on the networks of most organizations, the IT organizations struggle to map the IT units in the organization. At the same time, it is possible to document the role the IT units play in the services that the organization provides to the company. In the worst case, this can lead to solving errors in the infrastructure taking longer, and thus higher costs and increased security risk, if you do not have control over your IT units in the organization. 

That is why we have chosen to cooperate with Matrix42, which offers a DDM solution (Discovery and Dependency Mapping) that creates an overview of and the connection with all IT units in the organization in a unified platform. With Matrix42, you can standardize monitoring and security, and you avoid uncertainty in connection with the delivery of services. 

Matrix42 DDM uses an advanced network technology to scan and map the organization's CIs (Configuration Items) and thus the connection between them. A service map is created where the IT department and/or the service supplier can get an overview of which CIs are included in the delivery. With Matrix42 DDM, the IT department will minimize service disruptions by having a full overview of all CIs in the delivery. This allows you to analyze the relationships between CIs, as synchronized in Cherwell's CMDB solution. 

With Matrix42 DDM, you can monitor continuous performance from networks to applications in the organization. This creates the best conditions for clarifying and identifying the first signs of abnormal service behavior and correlating impacts on the user experience. When the disruption to the service is identified, Matrix42 can automatically create an Incident Record. In this way, Matrix42 creates a better visibility of the entire infrastructure in the organization.