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6 advantages of HR Service Management

As an organisation, it is important to have happy and satisfied employees who have time to solve the tasks they are employed for. Therefore, the HR department is an incredibly important function in the organization. Unfortunately, it can be a challenge to deliver a good service that meets the employees' expectations, as HR is sometimes pressed for time, resources and money to answer the many repeated inquiries they receive in their mailboxes. 

Therefore, an HR Service Management solution is a good decision for the entire organization, as it is possible to streamline, digitize and automate the manual and repetitive inquiries that land on the HR staff's desk. 

What is HR Service Management?

Today, IT has become a bigger part of most organizations because several departments basically work with different services in the same way as the IT department. The desire to digitize processes and tasks throughout the organization is called Enterprise Service Management. Just like the IT department, several departments such as HR, Facility or Security have the same processes that can be categorized, prioritized and structured. Therefore, Enterprise Service Management covers bringing together different services across the organization. 

An HR Service Management solution thus has the task of taking the best from the IT world and applying it in the HR department. With an HR Service Management solution, you move task management away from several different mailboxes and the responsibility of individual HR people. In this way, you collect everything in a common and clear solution that all HR employees have access to. This solution ensures simple and effective task solving. 

We have therefore collected 6 advantages of choosing and implementing an HR Service Management solution. 

6 advantages of HR Service Management

1# You create a thorough overview of the department

With HR Service Management you create structure and form a thorough overview of all the many cases in the HR department. This streamlines the HR service provided to your employees. In many cases, each employee has their own mailbox, and when an inquiry comes in, confusion can be created internally as to who has or has not answered. You minimize the amount of scattered data, and even better wasted time finding the right information. This is one of the biggest advantages of implementing one centralized system, where all data, information and processes are gathered in one place.

2# A structured flow is created in the HR Department

With HR Service Management, you have the opportunity to structure processes and tasks that range from ensuring a simple and efficient onboarding process for new employees, to daily administration of salary and employment conditions and a smooth and smooth end to the employment relationship. In this way, the HR employees can focus on the tasks that provide the most value.

3# Digitize the On/Off boarding process

A clear advantage of the implementation of an HR Service Management solution in the organization is that you have the opportunity to automate and digitize the internal onboarding process. In connection with an onboarding, many manual processes are carried out, such as ordering a work computer, phone and ensuring that the new employee receives the right training. It can be a big mouthful and the process can in some cases result in several challenges. In the worst case, if there is no structure and things don't work out, it creates a bad start and less good experiences for the new employee. Therefore, it is a clear advantage to digitize the process, both when you have to hire and say goodbye to an employee.

4# You increase productivity in the HR department

With an HR Service Management solution, you have the opportunity to implement a user-friendly self-service portal for the organization's employees. With an HR self-service portal, it is easier for employees to fill in relevant forms, examine and read current HR information, as well as submit new cases and follow the ongoing status of ongoing cases. With an HR self-service portal, employees also have the option of attaching documents. This helps to increase the productivity of the HR employees, as you remove the repetitive work tasks from the HR employees and get the users to answer their questions themselves. At the same time, the employees themselves can manage and update their own data in the system.

5# Automate the same HR questions

Another clear advantage of an HR self-service portal is that more questions and service requests within HR can be automated, recorded and digitized. This way you avoid your HR team having to deal with the same repeated phone calls and you avoid the shared inbox that is processed manually. With an HR self-service portal, you help increase employee satisfaction and productivity among HR employees, as it reduces the amount of time and administration costs.

6# You combine several systems into one

When organizations unite around a common portal, everyone wins because employees work smarter and faster. You reduce the time and effort employees need to find what they need to do their jobs. In this way, business goals are united and synchronized. It is a clear advantage to implement a system that creates a holistic approach throughout the entire organization.

We are experts in IT & Enterprise Service Management, and we meet our customers at eye level and believe in a good relationship, where an open dialogue is one of the components and the way forward to a successful collaboration. 

Our focus is on top-shelf solutions, which we know have a good balance between diet and value.

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VYou are always ready for a non-binding chat and sparring about your needs and thoughts about HR Service Management.