What is CMDB
Back What is CMDB A modern organization is like a complex puzzle, where every piece must fit together to ensure smooth and secure operation. To make this puzzle work, a Configuration Management Database (CMDB) is an important tool. A CMDB is essentially a database that collects […]
How ITAM and ITSM help with NIS2
Back How ITAM and ITSM help with NIS2 In a time when cyber threats are becoming more sophisticated and cybersecurity legislation is tightening, it is more important than ever for organizations to have control over their IT assets. The NIS2 directive, which comes into force in the EU, sets new standards for cybersecurity and requires organizations to maintain a high level of […]
What is Asset Management?
Back What is Asset Management? What is IT Asset Management? Does your organization have control over your IT assets? Are you able to track and manage all your assets effectively? If not, you may need IT Asset Management (ITAM). IT Asset Management is about tracking and managing all your IT assets on a […]
Incident management: Best practices and benefits
Back Incident Management: Best Practices and Benefits In short, Incident Management is a process that handles and resolves IT incidents and problems to ensure that an organization’s IT systems are functioning properly and efficiently. It is a central part of ITIL (IT Infrastructure Library), which is a recognized framework for IT service management. What is an Incident? An incident is […]
Get started with ITIL Change Management.
Back Getting started with ITIL Change Management In this blog post, our ITIL expert, John Larsen, has identified 6 areas that you should consider when starting to implement ITIL Change Management. Together with John, we will delve into how to establish a robust ITIL Change Management policy and you will get […]
This is how you get started with ITIL
Back How to get started with ITIL 6 steps you should consider when you start implementing ITIL. In this blog post, we take a closer look at how you can implement ITIL processes and our best practice suggestions. In today's complex business environment, effective management of IT services and infrastructure is essential [...]
6 advantages of Customer Service Management
6 advantages of Customer Service Management Customer service is today a decisive factor for companies' success. Providing good service and thereby creating strong relationships with customers can help to maintain a competitive advantage. That is why Customer Service Management, also called CSM, is the focus of more and more customers. It is about streamlining, knowledge sharing [...]
What does Service Management mean?
Back What does Service Management mean? Today, countless concepts and terms exist within the Service Management area, and it can be difficult to differentiate them from each other. Therefore, we have set out to brush up on the concept of Service Management and see how Service Management can be used to improve efficiency and increase employee satisfaction in the organisation. What […]
6 Advantages of HR Service Management
Back 6 advantages of HR Service Management HR Service Management aims to help the HR department to streamline, digitize and automate the many manual and repetitive inquiries that land on the HR employees' desks. The HR department is an important function in the organization because they are responsible for the entire staff and ensure, among other things, so that there is well-being, […]
8 tips to get the most value out of your Freshservice solution
Back 8 tips to get the most value out of your Freshservice solution Today, there are several organizations that are looking for a simple and more standardized IT Service Management (ITSM) solution to handle IT processes easily and efficiently. It is e.g. organizations that have to implement an ITSM solution for the first time or are an organization that [...]