Enterprise Service Management (ESM), or Shared Services Center, brings together the various services across the organization. ESM solutions, such as Ivanti or Cherwell, enable you to automate workflows, integrate systems, and improve employee productivity for departments within and outside the traditional boundaries of IT.
With Portfolio and Project Management, you get the opportunity for better visibility and control, which is needed when project managers want to improve the results of their projects. We offer solutions for better decision making when you need to decide which projects to prioritize, carry out and which you should postpone.
It can be quite demanding for the support department to monitor, handle and answer the many daily inquiries without structure. With our ITSM systems, we offer solutions that give overview and support the work in the IT department.
Hvorfor overvejer I nyt ITSM-værktøj, hvor lang tid løber jeres nuværende kontrakt, hvor mange ITIL-processer har I brug for? – og syv andre overvejelser, når I skal have nyt ITSM-system.
The purpose of a service catalog is to create transparency and a reconciliation of expectations about which services an IT team offers its customers and end users. It can seem difficult to define a service and which parts are included to make a good service catalog. We give you five pieces of advice.
Vil du gerne bruge mindre tid på gentagne rutineopgaver, øge kundetilfredsheden og skabe mere flow i dit arbejde – alt sammen mens du får et godt afkast på din investering? Der er mange gode grunde til at vælge en moderne IT Service Management løsning. Få 9 af dem her.