One of the biggest challenges when choosing a new ITSM solution is that the market is not transparent, and it is indeed very difficult to compare the different solutions offered on the market. In this blog post, we have collected 4 steps that we believe is necessary to review and consider in your process towards finding the right ITSM solution that covers your needs and wishes. You will, among other things, find out what differentiates solutions at different levels and what advantages you get from the different choices.
ITIL is an abbreviation for IT Infrastructure Library, which is defined as best practice within Service Management. ITIL is defined as a framework for organizations to achieve quality, service and operation. It is a methodological framework that gives you a framework to create ideas, assess the value of services and to achieve specific objectives for the business. ITIL is therefore not defined rules within IT Service Management, but rather ITIL can create an understanding of which processes the organization should select and implement for their specific business needs.
Today, IT has become a bigger part of most organizations because several departments basically work with different services in the same way as the IT department. The desire to digitize processes and tasks throughout the organization is called Enterprise Service Management. An HR Service Management solution is therefore tasked with taking the best from the IT world and using it in the HR department to ensure simple and effective task resolution.
We have therefore collected 6 advantages of choosing and implementing an HR Service Management solution.
Automate repetitive IT tasks with IT Service Management IT Service Management is a recognized discipline and with many ITIL processes to support work processes in IT or work processes outside IT and which can be found in departments throughout the organization. Get Structure In Your IT Processes Employees in the support department help both internal employees and perhaps external customers with IT tasks every day. […]
Portfolio and Project Management Increase Visibility in the Project and Get a Better Overview With Portfolio and Project Management, you get the opportunity for better visibility and control, which project managers need to improve the results of their projects. We offer solutions where you can make better decisions about which projects to prioritize, to execute and which to wait. Portfolio and Project […]
Regardless of whether you are choosing an IT Service Management system for the first time or it is the third time you are faced with a consideration of replacing your current system, it can seem unmanageable and difficult to form an overview. Today there is a sea of different ITSM solutions and suppliers, and we know it can be difficult to find the right solution that covers your specific needs. The right choice is a solution that you can use and grow with for many years to come, and which provides benefits in both the short and long term.
To help you on your way, we have collected 10 considerations that our experience shows that you can take advantage of in your choice of a new ITSM solution.
Over the past 10 years, organizations of a certain size have gained experience with IT Service Management solutions. This has happened as a natural development in the work with IT and increased focus on services. Today, modern IT Service Management solutions are in demand, which include allows you to configure the solution yourself (rather than hiring experts to code). In addition, wider functionality is in demand and ease of use is more than ever a high priority. The modern IT Service Management solution supports the delivery of IT services, general services and basically helps employees to focus on their core tasks and not waste unnecessary time.
We have therefore put together a proposal for the 9 biggest advantages of a modern IT Service Management solution.
Five good tips for your service catalog Over the past few years, the use of IT and technology has increased significantly in companies. This applies regardless of whether it is organisations' own IT infrastructure or cloud-based solutions that are purchased and delivered. Regardless, it is a challenge to create an overview of the services that IT provides (or not [...]