What is Asset Management?
Tilbage Hvad er Asset Management? Hvad er IT Asset Management? Har din organisation styr på jeres IT-aktiver? Er I, i stand til at spore og administrere alle jeres assets effektivt? Hvis ikke, kan I have brug for IT Asset Management (ITAM). IT Asset Management handler om at følge og administrere alle jeres IT-aktiver på en […]
Incident management: Best practices and benefits
Tilbage Incidenthåndtering: Best practices og fordele Kort sagt er Incident Management en proces, der håndterer og løser it-nedbrud og problemer for at sikre, at organisationens IT-systemer fungerer korrekt og effektivt. Den er en central del af ITIL (IT Infrastructure Library), som er et anerkendt framework inden for IT-service management. Hvad er et Incident? Et incident er […]
Get started with ITIL Change Management.
Tilbage Kom godt i gang med ITIL Change Management I dette blogindlæg har vores ITIL-ekspert, John Larsen, identificeret 6 områder, som I bør tage i betragtning, når I begynder at implementere ITIL Change Management. Sammen med John vil vi dykke ned i, hvordan I kan etablere en robust ITIL Change Management-politik og I vil få […]
This is how you get started with ITIL
Back How to get started with ITIL 6 steps you should consider when you start implementing ITIL. In this blog post, we take a closer look at how you can implement ITIL processes and our best practice suggestions. In today's complex business environment, effective management of IT services and infrastructure is essential [...]
6 advantages of Customer Service Management
6 advantages of Customer Service Management Customer service is today a decisive factor for companies' success. Providing good service and thereby creating strong relationships with customers can help to maintain a competitive advantage. That is why Customer Service Management, also called CSM, is the focus of more and more customers. It is about streamlining, knowledge sharing [...]
What does Service Management mean?
Back What does Service Management mean? Today, countless concepts and terms exist within the Service Management area, and it can be difficult to differentiate them from each other. Therefore, we have set out to brush up on the concept of Service Management and see how Service Management can be used to improve efficiency and increase employee satisfaction in the organisation. What […]
6 Advantages of HR Service Management
Back 6 advantages of HR Service Management HR Service Management aims to help the HR department to streamline, digitize and automate the many manual and repetitive inquiries that land on the HR employees' desks. The HR department is an important function in the organization because they are responsible for the entire staff and ensure, among other things, so that there is well-being, […]
8 tips to get the most value out of your Freshservice solution
Back 8 tips to get the most value out of your Freshservice solution Today, there are several organizations that are looking for a simple and more standardized IT Service Management (ITSM) solution to handle IT processes easily and efficiently. It is e.g. organizations that have to implement an ITSM solution for the first time or are an organization that [...]
4 steps to choose the right ITSM solution
Back 4 steps to choose the right ITSM solution The challenge of choosing a new ITSM solution One of the biggest challenges when choosing a new ITSM solution is that the market is not transparent, and it is very difficult to compare the different solutions offered on the market. In a way, it can be compared to […]
What is ITIL? And is it relevant to you?
Back What is ITIL? And is it relevant to you? In the IT world, ITIL has been talked about for a long time, and in many organizations it has been a bit of a buzz word. And today it is almost impossible to say IT Service Management without mentioning the word ITIL. But what exactly is ITIL? And how do […]