IT Service Management
At Clever Choice, we work with leading ITSM solutions that match the market's different needs from the simple help desk to the advanced IT Service Management solution.
Our Experience and Methods Ensure Value
Investing in an IT Service Management solution must provide visible value and concrete results. Since 2014, we have completed more than 65 ITSM projects. Therefore, we have the knowledge and experience that creates results and outcomes. We ensure that you get a good transition to your new ITSM solution so that it comes into operation safely.
Vores erfaring og metode sikrer værdi
The investment in an IT Service Management solution must provide visible value and concrete results. Since 2014, we have completed more than 65 ITSM projects, and we have the knowledge and experience necessary to create results. Our methodology ensures a good transition to your new ITSM solution and a safe start to operation.
Analysis and matching expectations ensure a good start
Designing the Solution
A thorough analysis forms the basis for a good design
Configuration and Validation
We configure and coordinate with you
Go-live & Hypercare
We help ensure that you get off to a good start
Hear It from Our Customers
“Vestfold and Telemark fylkeskommune has used Cherwell since 2017. All the time with Clever Choice as supplier and partner. We experience a professional supplier with skilled consultants and quality. Clever Choice has the good technical competence and a focus on people and relationships that make it pleasant to work with them. ”
Audun Sivertsen, Vestfold og Telemark fylkeskommune
“We have with great satisfaction used Clever Choice as a supplier for the implementation of the Cherwell platform. Clever Choice has contributed everything from analysis to delivery and construction of our new Cherwell platform. The project has been a great success and we can only recommend Clever Choice. ”
Anders Kaag, IT Relation A/S
"Sydtrafik is a satisfied customer using Cherwell, provided by Clever Choice. Clever Choice focuses on us as a customer and configured the solution to our needs. They are very helpful and pleasant to work with - also at the physical User Group meetings around Cherwell. We are satisfied with Clever Choice and can highly recommend them."
Jens Icedor Iversen, Sydtrafik
“Bankdata has used Cherwell for a number of years and has with great satisfaction chosen and used Clever Choice for sparring around the implementation of Cherwell, as well as the preparation of complex integrations. In collaboration with Bankdata, Clever Choice has delivered at a high technical and professional level."
Hans-Christian Jakobsen, Bankdata
"Lundbeck and Clever Choice have been on a fantastic journey - together. We have implemented a modern and flexible Enterprise Service Management platform (Cherwell) to improve the service and support efficiency across Lundbeck. All Cherwell modules were implemented as agreed, on time and budget."
Tina Kirk, H. Lundbeck A/S
Our ITSM Solutions
Ivanti Neurons for ITSM
Ivanti Neurons for ITSM is a leading ITSM & ESM solution rated Leader in Gartner MQ’21. It is a 100% web-based solution with the option of AI. Ivanti Neurons is for you who need a configurable platform solution. The solution Ivanti is offered on an attractive licensing model.
Cherwell Service Management (CSM)
Cherwell is a leading code-free ITSM & ESM solution that we have been working on since 2015 and which is used by customers worldwide. The solution offers an all-incl. license model, code-free platform and strong options for automation and customization. Cherwell was acquired by Ivanti in 2021 and continues as an independent product in the Ivanti family.
4me is an ITSM solution with a main focus on supporting SIAM and is a newer player on the ITSM field. 4me offers a number of unique features in interaction with other customers and service desks and comes with a flexible and attractive licensing model.
Freshservice is a modern ITSM solution that caters to customers who want a modern and intuitive solution with a short time from thought to value. The solution Freshservice comes with a great graphical interface, where customers can customize most things and thus get up and running quickly on a standard solution.
Read how Horsens Kommune has creating visible results for the IT department. Furthermore, Horsens Kommune has used the Cherwell solution for various service functions that are supported by ITSM.
Happy Customers - Better Results
Do you want to spend less time on repetitive routine tasks, increase customer satisfaction and create more flow in your work - all while getting a good return on your investment? There are many good reasons to choose a modern IT Service Management solution. Read about 9 of them here.
The purpose of a service catalog is to create transparency and a reconciliation of expectations about which services an IT team offers its customers and end users. It can seem difficult to define a service and which parts are included to make a good service catalog. We give you five pieces of advice.
Why are you considering a new ITSM tool, how long does your current contract last, how many ITIL processes do you need? - and seven other considerations when you need a new ITSM system.
HOW CAN WE HELP YOU?
We are experts in IT & Enterprise Service Management and assist with consulting and delivery of selected ITSM solutions