Experts in
IT Service Management

At Clever Choice, we work with leading ITSM solutions that match the market's different needs from the simple help desk to the advanced IT Service Management solution.

Our Experience and Methods Ensure Value

Investing in an IT Service Management solution must provide visible value and concrete results. Since 2014, we have completed more than 65 ITSM projects. Therefore, we have the knowledge and experience that creates results and outcomes. We ensure that you get a good transition to your new ITSM solution so that it comes into operation safely.

  • forberedelse_navy
    1: Preparation
  • insurance
    8: Hypercare
  • 005-chart
    2: Analysis
  • write
    3: Design
  • 014-startup
    7: Go-Live
  • shield
    5: Validation
  • 001-setting
    4: Configuration
  • change
    6: Transition

Vores erfaring og metode sikrer værdi

The investment in an IT Service Management solution must provide visible value and concrete results. Since 2014, we have completed more than 65 ITSM projects, and we have the knowledge and experience necessary to create results. Our methodology ensures a good transition to your new ITSM solution and a safe start to operation.


Analysis and matching expectations ensure a good start

Designing the Solution

A thorough analysis forms the basis for a good design

Configuration and Validation

We configure and coordinate with you

Go-live & Hypercare

We help ensure that you get off to a good start

Hear It from Our Customers

Our ITSM Solutions

Ivanti Neurons for ITSM

Ivanti Neurons for ITSM is a leading ITSM & ESM solution rated Leader in Gartner MQ’21. It is a 100% web-based solution with the option of AI. Ivanti Neurons is for you who need a configurable platform solution. The solution Ivanti is offered on an attractive licensing model.

  • Named a Leader in Gartner MQ'21
  • 100 % web based
  • All Incl. License Model – High Transparency
  • AI Enabled Advanced Platform
Ivanti Neurons for ITSM at Clever Choice
Cherwell Service Management fra Clever Choice

Cherwell Service Management (CSM)

Cherwell is a leading code-free ITSM & ESM solution that we have been working on since 2015 and which is used by customers worldwide. The solution offers an all-incl. license model, code-free platform and strong options for automation and customization. Cherwell was acquired by Ivanti in 2021 and continues as an independent product in the Ivanti family.

  • Codeless Platform
  • All-Inclusive License Model
  • Strong Automation Options
  • Enterprise Service Management Apps


4me is an ITSM solution with a main focus on supporting SIAM and is a newer player on the ITSM field. 4me offers a number of unique features in interaction with other customers and service desks and comes with a flexible and attractive licensing model.

  • Supports SIAM
  • Great Flexibility in Licensing Model
  • Supports Seamless Collaboration with Other Departments
  • Multi-Vendor Ecosystem
4me ITSM fra Clever Choice
Freshservice ITSM platform fra Clever Choice


Freshservice is a modern ITSM solution that caters to customers who want a modern and intuitive solution with a short time from thought to value. The solution Freshservice comes with a great graphical interface, where customers can customize most things and thus get up and running quickly on a standard solution.

  • 100% Web Solution
  • Opportunity for Danish and English Language Package (Both Portal and Caseworker)
  • Possibility of Integration with MS Teams, Chat and Chatbot
  • Dashboards and Much More Out of The Box

Customer Case:
Horsens Municipality

Read how Horsens Kommune has creating visible results for the IT department. Furthermore, Horsens Kommune has used the Cherwell solution for various service functions that are supported by ITSM.

Selected Customers

Selected Customers


Happy Customers - Better Results


Our blog


We are experts in IT & Enterprise Service Management and assist with consulting and delivery of selected ITSM solutions

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